More Filter
Sorry! No more filter found for current selections
Feedback from different channels
Consumers rarely interact with a brand through just one channel
The Net Promoter System®
Companies can transform the customer experience by using the right tools.
VoC ROI Calculator
Estimate the ROI of your Customer Experience program Promoter Score, or NPS®, enables organizations
What is Net Promoter Score?
The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their
From Metrics to Meaning
Shift focus to their customers’ stories to get the real meaning behind the metrics
Measure the Employee Experience
5 psychologically-proven areas that are effective gauges for employee engagement
What is customer lifetime value (CLV)?
Is one of the key stats likely to be tracked as part of a customer experience program
Measure customer retention
Find out what a customer retention programme is, get tips on designing your strategy and see some of
Transactional vs. Relational NPS®
Organizations can apply NPS in a variety of ways, including a relationship metric or transactional f
What is customer loyalty?
Want to know what keeps customers coming back to successful businesses?
Customer Value. Investor’s View
Some investors now incorporate customer value into their traditional valuation models. Here's how th
- 1
- 2
- 3
- 4