VoC ROI Calculator -

Estimate the ROI of your Customer Experience program

Get a ballpark estimate of the financial impact of your Customer experience program by putting a few simple figures into our ROI calculator.

The calculator covers the main areas of benefit achieved by CX programs: customer churn, word of mouth advocacy, cross sell/upsell, cost to serve and complaint handling. You don’t need to put numbers into every area: the calculator will work with just one. And don’t worry if you don’t have accurate numbers, put in your best guess then move it up and down to see how it affects the results.

Get Your Personalized Report

When you’ve finished playing with numbers you can get a report based on your final selection. This will give you an explanation of each area of benefit, summarizing your figures into a concise pdf document you can share with stakeholders…

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